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Dispute Resolution Policy | ViViD App Studio & Email Verifier

⚖️ Dispute Resolution Policy

Effective Date: 1 January 2026  |  Business Entity: ViViD Email Verifier (Subunit of ViViD App Studio, Mumbai)
Core Principle: We are dedicated to transparent, collaborative partnerships. In the rare event of a disagreement, both parties agree to follow a structured 3-step internal escalation protocol before initiating formal arbitration under Indian Law.

1. Commitment to Amicable Resolution

At ViViD App Studio, we recognize that complex software engineering and high-frequency data processing can occasionally lead to misalignments regarding specifications, timelines, or API performance. By entering into an agreement with us, you explicitly agree that litigation is a mechanism of last resort, and both parties shall endeavor in good faith to resolve all disputes amicably through our mandatory 3-step escalation framework.

2. The 3-Step Escalation Framework

STEP 1: Informal Bilateral Negotiation

Direct Dialogue & Technical Review

Upon the emergence of a controversy or claim, the aggrieved party must deliver a formal written "Notice of Dispute" to . Within 14 calendar days of receipt, designated project managers or technical leads from both sides shall convene (via video conference or in person) to review git commits, delivery specifications, server logs, and contract milestones to negotiate an equitable resolution.

STEP 2: Senior Executive Escalation

Executive Conciliation

If the dispute remains unresolved after 14 days of bilateral negotiation, the matter shall be formally escalated to the Principal Founders or C-Level Executives of both organizations. The executives shall have a further period of 15 calendar days to inspect project economics, commercial intent, and technical deliverables to arrive at a binding commercial settlement.

STEP 3: Binding Arbitration

Arbitration under Indian Law

If executive conciliation fails to yield a resolution within 30 days from the initial Notice of Dispute, either party may refer the dispute to binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 of India (as amended).

3. Arbitration Structure & Seat

When binding arbitration is invoked under Step 3, the following statutory terms shall strictly apply:

  • Sole Arbitrator: The arbitral tribunal shall consist of a sole arbitrator appointed by mutual consent of both parties. If parties fail to agree upon an arbitrator within 30 days, the appointment shall be made by the competent courts of Mumbai in accordance with Section 11 of the Arbitration and Conciliation Act, 1996.
  • Seat and Venue: The legal seat, venue, and place of arbitration shall be exclusively set in Mumbai City, Maharashtra, India.
  • Language of Proceedings: All arbitral proceedings, written pleadings, hearings, and arbitral awards shall be conducted and rendered in the English language.
  • Finality of Award: The arbitral award shall be substantiated in writing, final, and legally binding upon both parties, enforceable in any court of competent jurisdiction.

4. Interim Relief & Trade Secret Protection

Notwithstanding the agreement to arbitrate, nothing in this policy shall prevent ViViD App Studio from approaching a civil court of competent jurisdiction in Mumbai for immediate interim relief, temporary restraining orders, or injunctive protection to safeguard our proprietary algorithms, source code, verification methodologies, or confidential intellectual property against imminent misappropriation or unauthorized disclosure.

5. Governing Law & Exclusive Jurisdiction

This Dispute Resolution Policy, the underlying commercial agreements, and the relationship between the parties shall be governed by, construed, and enforced exclusively in accordance with the substantive laws of India. Subject to the arbitration clause above, the courts of Mumbai City, Maharashtra, India shall have exclusive legal jurisdiction over any litigation or judicial proceedings.